SMARTER, FASTER LOAN SERVICING AT SCALE

Empower and inform customer service teams to manage quick “one-call” outcomes, even for complex borrower inquiries. Lower training curve and reduce cost with these configurable features:

• Real time borrower data/insight for CSRs
• Dashboard and workflows designed for CSR productivity
• Assign work and SLAs to other internal or external team members
• Configure workflow automation to your policies and procedures
• Omni-channel automation for borrowers, servicers, partners

Consolidate your tech stack as you expand your servicing into all forward amortizing retail loans or lines, whether mortgage or non-mortgage. LoanServ can power:

• First and second liens
• Direct and indirect origination sources for all asset types (auto dealer vs. bank financing, etc.)
• Evergreen (lifetime LOC, fixed rate partition, etc.)
• ARMs, GPMs, buydowns, and other structured payment products
• Secured or unsecured loans (with broad support for collateral, including UCC)
• Mobile and chattel loans (including DMV and other state requirements)

Reduce risk and cost boarding new and seasoned loans. Build your MSR book with advanced tools to ingest, transform, cleanse loan data at scale. Intelligent onboarding includes:

• One tool to manage all acquisition and origination channels
• Repeatable processes to speed onboarding and streamline compliance
• Automated quality assurance to reduce borrower issues upon final boarding
• Validation dashboard with workflow to find and fix data issues
• Ongoing portfolio monitoring and alerts to reduce risk

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Make borrowers and investors happy while controlling cash management on payment acceptances and remittances. Features include:

• Configurable automation of payment acceptance and remittance
• Real-time inbound payments and outbound disbursements
• Reduce time to deposit with real time bulk or single payments
• Configurable automation for enterprise and consumer users to manage/cure exceptions (e.g., escrow changes)
• Ability for borrowers to pay from various sources and methods at different cycles

Give your investors real-time data and insights on loan performance and cash flow to power their risk analysis and secondary market reporting. Capabilities include:

• Real time cash position data by investor at investor, pool, and loan levels
• Support for Fannie Mae, Freddie Mac, Ginnie Mae, private, and portfolio investors
• Support for FHA, VA, MI, Conventional, and USDA loans
• Simple entry waterfalls based investor PSA calculations and output
• Automation for pool-to-security balance reconciliation
• Easy reporting widgets to manage GSE and private requirements
• Easy integration to internal accounting systems