Dara One Year Later: How Sagent is Transforming Servicing – PODCAST
This podcast originally appeared here on the Chrisman Commentary.
Sagent visionaries Perry Hilzendeger, EVP of Servicing and Omer Farooque, CTO recently joined The Chrisman Commentary podcast to discuss how Dara is changing the future of mortgage servicing by using real-time data and AI to enable banks and lenders to make homeownership simpler and safer for consumers.
Host Robbie Chrisman opened the discussion by asking Perry and Omer about the progress Sagent has made since unveiling Dara at MBA’s 2024 Servicing Solutions Conference last February. Perry highlighted the tremendous progress that has been achieved, particularly within Dara’s Default suite, which includes Dara Loss Mitigation, Claims, and AI | Docs. These developments are enabling servicers to operate with greater efficiency and confidence they are remaining compliant.
“We’ve made tremendous progress since last year, especially in our default suite. These tools are now in production, some in pilot programs, and soon set for full market launch,” Perry shared.
Omer went on to highlight that Dara Core, whose functions include payment processing, credit bureau reporting, statement programming, and so much more, is nearing completion and rollout.
One of the standout innovations of Dara is its real-time data capabilities, which redefine how servicers interact with homeowners. Omer explained how incorporation of real-time data transforms efficiency for servicers.
“If you post a payment today, traditional servicing systems make you wait until the next day to see updates. With Dara, everything happens in real time—payments, reversals, and transaction visibility,” Omer said.
Specifically, Dara will significantly reduce mistakes, expedite decision-making, and put homeowners at ease. In addition to incorporating real-time data, Dara integrates AI-powered solutions to enhance document processing, workflow automation, and compliance monitoring. As Omer shared,
“We’ve already processed over a billion pages through our AI-powered document automation platform. It drastically reduces manual work, speeds up transactions, and ensures compliance with evolving regulations.”
Perry went on to emphasize that the future of servicing lies in delivering a seamless, consumer-first experience that empowers borrowers with self-service capabilities while ensuring servicers operate with greater agility and lower costs.
“A well-informed borrower makes better financial decisions. By providing them with a modern, intuitive interface, we not only improve their experience but also drive long-term customer retention,” Perry explained.
For a full dive into this conversation, check out the entire podcast here.