J.D. Power’s 2020 mortgage servicer satisfaction study says just 8% of homeowners think their lender contacts them enough. This is just one reason up to 93% of homeowners work with a different lender for future mortgages — a big problem servicers can turn into opportunities with the right partners like Sagent. We believe that if…
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While the total number of forbearances continues to drop, the number of homeowners extending and re-entering forbearances is rising. As we move through August, here are three core themes Sagent is tracking to help mortgage servicers care for customers. THEME 1: What comes after forbearance? Traditional loan modifications come after forbearance, and involve adjustments to…
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Hires accelerate modernization of homeowner engagement for America’s top servicers while keeping housing system safe KING OF PRUSSIA, Pa. – Wed, July 8, 2020 – Sagent, a fintech company modernizing mortgage and consumer loan servicing for America’s top banks and lenders, today appointed mortgage tech veterans Tim Von Kaenel as Chief Innovation Officer and Shawn Stroud as…
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Sagent continues to move fast on our vision to remake loan servicing and homeownership from the consumer perspective. This week, we’re thrilled to let our customers and partners know we’ve added two veteran executive leaders to serve you: David Doyle, as EVP of Business Development, and Jesse Decker, as EVP of Customer Success. These are…
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The latest issue of DSNews just landed, and they featured Sagent as a loss mitigation MVP for the mortgage industry. As America’s most modern loan servicing software company, Sagent serves America’s top bank and nonbank servicers and powers the homeownership experience for millions of consumers. Sagent’s core products LoanServ, Account Connect, Tempo, and DataScape cover…
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Move Accelerates Sagent’s Modernization of America’s Top Banks & Lenders KING OF PRUSSIA, Pa. – May 6, 2020 – Sagent, a fintech company modernizing mortgage and consumer loan servicing for America’s top banks and lenders, today appointed banking veteran David Doyle as EVP of Business Development and technology veteran Jesse Decker as EVP of Customer Success. These…
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In the first seven weeks of COVID statewide lockdowns, 30.3 million Americans filed for unemployment and 7.54% of mortgages (3.8 million) went into forbearance. These forbearance numbers will rise during Q2 2020, and as many progress into loan modifications in Q4 and beyond, customer care at scale is critical to support stressed homeowners and keep…
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COVID presents unprecedented challenges to mortgage servicers: honor Federal requirements for scale mortgage forbearances with minimal documentation, remain liquid for undetermined time frames, care for customers who need help immediately, and prepare them for protracted hardship scenarios. In this piece, the first of a two-part series, we’ll look at how providing self-service options can help…
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