How Smart Fintech Powers Lenders through K-Shaped Economy In 2021

How Smart Fintech Powers Lenders through K-Shaped Economy In 2021

This post adapted from a HousingWire article by Sagent CTO Uday Devalla. At every turn, 2020 has hit us with unexpected challenges and unprecedented market conditions. The COVID economy has further emphasized the bifurcation of disparate economic realities in America, with millions of Americans relying on CARES Act-enabled forbearance in the face of financial woes,…

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Sagent & Bizzy Labs Regtech Deal Delivers Automated Compliance & Customer Care for Mortgage Servicers

Sagent & Bizzy Labs Regtech Deal Delivers Automated Compliance & Customer Care for Mortgage Servicers

At Sagent, we’re committed to modernizing the mortgage and consumer loan servicing process for America’s top banks and lenders. That’s why we’re so thrilled to announce our new regtech partnership with Bizzy Labs. We have partnered with Bizzy to jointly offer Libretto, an AI-powered compliance engine that empowers servicers to automate the complex and expensive…

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Sagent Chief Product Officer Stephanie Durflinger On Redefining “Customer For Life” In Loan Servicing

Sagent Chief Product Officer Stephanie Durflinger On Redefining “Customer For Life” In Loan Servicing

The software in your mortgage servicing tech stack matters. These tools are the lifeblood of customer care, retention and engagement. Plus they keep you efficient, compliant, and increase MSR values in this complex business. Your solutions must be simple, especially when your borrower and servicing priorities are complex. This is the core belief Stephanie Durflinger…

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3 Customer Care Musts As Mortgage Forbearances Become Loan Modifications

3 Customer Care Musts As Mortgage Forbearances Become Loan Modifications

In the first seven weeks of COVID statewide lockdowns, 30.3 million Americans filed for unemployment and 7.54% of mortgages (3.8 million) went into forbearance. These forbearance numbers will rise during Q2 2020, and as many progress into loan modifications in Q4 and beyond, customer care at scale is critical to support stressed homeowners and keep…

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