REINVENT YOUR DEFAULT SERVICING

TEMPO platform powers your modern consumer loss mitigation lifecycle with agency/non-agency decisioning and digital management of every detail for borrowers, investors, vendors, and regulators. TEMPO also powers continuous progression through all other default phases with easy configuration to your processes for every type of borrower hardship.

FEATURES OF THE TEMPO PLATFORM

  • Fully Real Time Data
  • Quickly Configure To Each Process
  • Agency/Non-Agency Decisioning
  • Workflow Automation & Management
  • Case Management Integrations
  • Full Loss Mit Lifecycle
  • Full Foreclosure Lifecycle
  • Full Bankruptcy Lifecycle
  • Power Vendors & Partners
  • Servicing Integrations

THE PRODUCT SUITE

Tempo - Loss Mitigation

Full lifecycle loss mitigation to manage every borrower care, processing, vendor, and compliance detail. Automated decisioning workflow, reporting, tracking, and customer experience.

  • TEMPO is the enterprise engine powering the CARE Consumer Loss Mitigation experience
  • After a borrower hardship request (via POS-like CARE app or your default customer service team), TEMPO guides the process
  • Real-time dashboards and workflow management to ensure precise service/coordination among default teams, borrowers, vendors, regulators, investors
  • Extensive rules engine for decisioning all agency and non-agency loans
  • Configurable offer and borrower acceptance management to send offers, track/clear/revise conditions, obtain signatures, manage deadlines
  • Seamless credit, title, valuation ordering/processing
  • Configurable tracking for outcomes (modification, partial claim, signings/recordings, etc.) and updating vendors, borrowers, regulators, and investors
  • Real-time data sync with LoanServ

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Tempo - Foreclosure

Manage foreclosure timelines and exceptions, sync with attorneys and vendors, order fulfillment items (title, valuation, credit, etc.), configure work queues, never miss critical deadlines. 

  • Dashboards and workflow management for every servicer, attorney, vendor, and regulatory process
  • Manage pre-foreclosure processes, deadlines, docs, data for all parties: prep work, borrower care risk, title analysis, NODs
  • Bid/Reinstatement/Payoff Quote/Judgment Figure processing with real-time system of record (LoanServ) integration
  • Timeline extension tracking and automated workflow updates for all parties
  • Easy attorney case management integrations
  • Ensure efficient FHA claims with full CWCOT process management, including complete vendor access to workflow
  • Manage property preservation processes, deadlines, docs, data for all parties
  • Order title and valuations with workflow queues for all corrections and exception handling for all parties
 

Tempo - Bankruptcy

Simplify bankruptcy processes and timelines, configure custom workflows for attorneys and vendors, never miss critical deadlines, and provide compassionate care to strained borrowers.  

  • Configure and automate workflow for every bankruptcy type and servicer, attorney, vendor, and regulatory process
  • Automated Holds on Foreclosure for bankruptcy filings 
  • Timeline extension and borrower scenario change tracking and automated workflow updates for all parties
  • Order Notice of Payment Changes, Notice of Post-Petition Fees, and Transfer of Custody
  • Seamlessly track complex dual bankruptcy scenarios 
  • Precise processing and tracking of Proof of Claim and Motion for Relief scenarios for servicers, attorneys, and vendors
  • Order title and valuations with workflow queues for all corrections and exception handling for all parties
  • Easy attorney case management integrations
 

Tempo - Claims

Connects all default processes together to prepare for quicker claim filing, track any exceptions, and get quicker resolutions. 

  • Configure and automate workflow for all claim types and every servicer, attorney, vendor, and regulatory process
  • Automated decisioning, packaging, submission, and tracking of precise claims filings to ensure fast, error-free claims approval and reimbursement 
  • Bi-directional automated claim data interface for FHA and Conventional MI
  • Claims extracts for fast, precise Fannie Mae, Freddie Mac, and VA claims
  • Automation of USDA claims in their required format 
  • Supports intermittent claims filing for FNMA and FHLMC to receive your claims faster 
  • Automated reimbursement Loss Analysis and supplemental claims filings 
  • Real-time data enables seamless reporting to internal servicing teams, attorneys, vendors, agencies, and regulators

 

Tempo - REO

Monitor evictions and redemptions in real time, manage workflow for all parties, and never miss key dates. 

  • Single system to power and sync all parties 
  • Configure and automate evictions and redemptions workflows for every servicer, attorney, vendor, and regulatory process
  • Order title and valuations with workflow queues for all corrections and exception handling for all parties
  • Manage eviction processes, deadlines, docs, data for all parties
 

Tempo - Litigation

Automate tracking of every scenario, deadline, and detail that might impact your default lifecycle processes and/or create risk that’s outside of these process. 

  • Manage all servicer legal matters that fall outside of servicer bankruptcy and foreclosure processes
  • Configure and automate workflows for all internally and externally handled litigation cases
  • Single system to sync every servicer, attorney, vendor, and regulatory process as well as deadlines, docs, and data
  • Order title and valuations with workflow queues for all corrections and exception handling for all parties
 
You don't build the deep servicer and consumer functionality of TEMPO overnight. You do it with deep client partnerships over years, then keep improving with client feedback everyday.

– Cindy Walton, TEMPO Product Lead, Sagent

MORE PRODUCTS

 

LOANSERV

Industry's most modern servicing system of record. Scale compliance, reporting, real-time payments, happy borrowers for all loan types.

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CARE

Servicer-branded customer attention, retention, engagement. Power self-serve & modernize your care during customers' good AND tough times.

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Let's Connect & Talk Shop

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