DIGITAL SERVICING TO AMAZE BORROWERS

CARE = CUSTOMER ATTENTION, RETENTION, ENGAGEMENT

Sagent's CARE platform lets you easily easily manage performing and non-performing loans. Borrowers can self-serve for payments and escrows, go paperless, plus monitor home equity, new offers, and tax matters. They can also quickly apply for and resolve forbearances and loan mods during hardships. And your teams can help real-time, anytime.

FEATURES OF THE CARE PLATFORM

  • Servicer-Branded Experience
  • Designed For Consumers
  • Built For Enterprise
  • Real Time Data
  • Easy Digital Servicing
  • Vast Payment Capabilities
  • Fast Hardship Care
  • Pre-Populated Hardship Requests
  • eSign Attestations & Applications
  • Powers CSM Teams
  • Impersonate / Co-Pilot
  • Secure Messaging
  • Mortgage & Non-Mortgage
  • Configure To Your Processes
  • APIs To Tailor Your Experience
  • Level AA / ADA Certified

THE PRODUCT SUITE

CARE - LOAN SERVICING

Power customer self-serve on performing loans anytime, anywhere. Borrowers can manage payments and escrows, go paperless, find savings opportunities, and remain engaged with you. 

DESIGNED FOR CONSUMERS

  • Easy, modern experience from any device
  • Actionable data/insights for all mortgage and non-mortgage loans
  • Make partial payments from multiple borrowers and sources
  • Schedule recurring payments at any desired cycle tailored to budget needs
  • Ability to pay from various sources and methods at different cycles
  • Make one-time payments in seconds
  • Set up wallets for various payment methods and borrowers
  • One-touch e-statement enrollment
  • Execute payoffs and one-time principal pay-downs
  • Monitor and quick-fix escrow balances as needed
  • Real-time access to critical tax/insurance data and documents
  • Automated, event-based text and email notifications
  • Real-time access to human help

BUILT FOR ENTERPRISE

  • Cloud-based platform lets you operate at any scale and stand up in weeks, not months
  • Fully configure (and quickly change) to your policies, procedures, customer experience
  • Brand the platform as your own
  • Mobile-first design and omni-channel usability
  • Drive paperless adoption
  • SSO for simple deployment and seamless consumer experience
  • Real-time data sharing with your servicing system of record (LoanServ) so borrowers always see what you see
  • Secure messaging and data/document sharing with customers
  • Support multiple mortgage and non-mortgage loans and loan types per borrower
 

CARE - LOSS MITIGATION

Power customer self-serve on non-performing loans anytime, anywhere. Borrowers can manage hardship cycle from request to resolution from any device. 

DESIGNED FOR CONSUMERS

  • Easy, modern POS-like borrower hardship care experience from any device
  • Fast, friendly, complete forbearance and loan mod requests when borrowers need it most
  • Pre-populated forbearance and loan mod request forms using real-time data from your servicing system of record (LoanServ)
  • Generate and e-sign forbearance attestations and loan mod applications
  • Custom/dynamic loan mod doc requests based on borrower profiles and loan/hardship types
  • Upload/digitally retrieve loan mod supporting docs
  • Consumer-friendly decisioning results for clear, fast management of borrower requirements, deadlines
  • Seamless communication with your default system of record (TEMPO or other) from borrower request/application to outcome
  • Real-time access to human help

BUILT FOR ENTERPRISE

  • Powers new forbearances,  extensions, full loss mitigation
  • Brand the platform as your own
  • Mobile-first design and omni-channel usability
  • SSO for simple deployment and seamless consumer experience
  • Seamless, real-time data integration to TEMPO default management system
  • Direct-connect to TEMPO for agency and non-agency decisioning 
  • Configurable offer and borrower acceptance management to send offers, track/clear/revise conditions, obtain signatures, manage deadlines
  • Read more about TEMPO default management system
 

CARE - CUSTOMER SERVICE

Support your borrowers using the same UI/UX they’re using, take over when they need help, and resolve customer needs fast with real-time secure messaging and doc/data sharing.

  • Real-time data sharing with your servicing system of record (LoanServ) so borrowers always see what you see
  • Support for centralized enterprise CSR teams
  • Support for distributed environments like branch networks and sub-servicers
  • Impersonate (aka co-pilot) customer screen to make service more personal and precise
  • Real-time dashboard view of all recent (and full) borrower event history
  • Secure servicer/customer communication and data/document sharing
  • Message management to schedule responses, follow ups
  • Fully-configurable message categories (e.g., payments, forbearance requests, etc.) to organize and assign high-volume customer care task follow-up
 

CARE - API MARKETPLACE

Match your CARE servicing tools with the rest of your consumer experience using our API platform.

  • This lets you tailor your own branded CARE experience to your existing customer experience
  • We’re constantly building out our API platform based on large enterprise customer feedback
  • Use the form below to connect and discuss your API needs
 
With Sagent, we can execute on a sound fintech strategy that integrates workflow automation as a core part of our servicing operations.

– Kevin Mello, Director of HomeOwnership Servicing & Operations, MassHousing

MORE PRODUCTS

 

LOANSERV

Industry's most modern servicing system of record. Scale compliance, reporting, real-time payments, happy borrowers for all loan types.

LEARN MORE

 

TEMPO

Fully-configurable default management to power hardship lifecycle for borrowers, investors, attorneys, vendors, regulators.

LEARN MORE

Let's Connect & Talk Shop

We're deep loan servicing pros who get what you do. We'd love to show you what we're building and learn what you're building. How can we help?