DIGITAL SERVICING TO AMAZE BORROWERS

CARE = CUSTOMER ATTENTION, RETENTION, ENGAGEMENT

Sagent's CARE platform lets you easily manage performing and non-performing loans. Borrowers can self-serve for payments and escrows, go paperless, plus monitor home equity, new offers, and tax matters. And your teams can help real-time, anytime.

FEATURES OF THE CARE PLATFORM

  • Servicer-Branded Experience
  • Designed For Consumers
  • Built For Enterprise
  • Real Time Data
  • Easy Digital Servicing
  • Vast Payment Capabilities
  • eSign Attestations & Applications
  • Powers CSM Teams
  • Impersonate / Co-Pilot
  • Secure Messaging
  • Mortgage & Non-Mortgage
  • Configure To Your Processes
  • APIs To Tailor Your Experience
  • Level AA / ADA Certified

THE PRODUCT SUITE

CARE - LOAN SERVICING

Power customer self-serve on performing loans anytime, anywhere. Borrowers can manage payments and escrows, go paperless, find savings opportunities, and remain engaged with you. 

DESIGNED FOR CONSUMERS

  • Easy, modern experience from any device
  • Actionable data/insights for all mortgage and non-mortgage loans
  • Make partial payments from multiple borrowers and sources
  • Schedule recurring payments at any desired cycle tailored to budget needs
  • Ability to pay from various sources and methods at different cycles
  • Make one-time payments in seconds
  • Set up wallets for various payment methods and borrowers
  • One-touch e-statement enrollment
  • Execute payoffs and one-time principal pay-downs
  • Monitor and quick-fix escrow balances as needed
  • Real-time access to critical tax/insurance data and documents
  • Automated, event-based text and email notifications
  • Real-time access to human help

BUILT FOR ENTERPRISE

  • Cloud-based platform lets you operate at any scale and stand up in weeks, not months
  • Fully configure (and quickly change) to your policies, procedures, customer experience
  • Brand the platform as your own
  • Mobile-first design and omni-channel usability
  • Drive paperless adoption
  • SSO for simple deployment and seamless consumer experience
  • Real-time data sharing with your servicing system of record (LoanServ) so borrowers always see what you see
  • Secure messaging and data/document sharing with customers
  • Support multiple mortgage and non-mortgage loans and loan types per borrower
 

CARE - CUSTOMER SERVICE

Support your borrowers using the same UI/UX they’re using, take over when they need help, and resolve customer needs fast with real-time secure messaging and doc/data sharing.

  • Real-time data sharing with your servicing system of record (LoanServ) so borrowers always see what you see
  • Support for centralized enterprise CSR teams
  • Support for distributed environments like branch networks and sub-servicers
  • Impersonate (aka co-pilot) customer screen to make service more personal and precise
  • Real-time dashboard view of all recent (and full) borrower event history
  • Secure servicer/customer communication and data/document sharing
  • Message management to schedule responses, follow ups
  • Fully-configurable message categories (e.g., payments, forbearance requests, etc.) to organize and assign high-volume customer care task follow-up
 

CARE - API MARKETPLACE

Match your CARE servicing tools with the rest of your consumer experience using our API platform.

  • This lets you tailor your own branded CARE experience to your existing customer experience
  • We’re constantly building out our API platform based on large enterprise customer feedback
  • Use the form below to connect and discuss your API needs
 
With Sagent, we can execute on a sound fintech strategy that integrates workflow automation as a core part of our servicing operations.

– Kevin Mello, Director of HomeOwnership Servicing & Operations, MassHousing

MORE PRODUCTS

 

LOANSERV

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TEMPO

Fully-configurable default management to power hardship lifecycle for borrowers, investors, attorneys, vendors, regulators.

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Let's Connect & Talk Shop

We're deep loan servicing pros who get what you do. We'd love to show you what we're building and learn what you're building. How can we help?