DIGITAL SERVICING TO AMAZE BORROWERS
SAGENT CARE™ = CUSTOMER ATTENTION, RETENTION, ENGAGEMENT
Sagent CARE™ platform lets you easily manage performing and non-performing loans. Borrowers can self-serve for payments and escrows, go paperless, plus monitor home equity, new offers, and tax matters. And your teams can help real-time, anytime.
FEATURES OF THE SAGENT CARE™ PLATFORM
- Servicer-Branded Experience
- Designed For Consumers
- Built For Enterprise
- Real Time Data
- Easy Digital Servicing
- Vast Payment Capabilities
- Consumer Targeted Messaging
- Support Consumers within Branches
- Impersonate / Co-Pilot
- Secure Messaging & Doc Exchange
- Mortgage & Non-Mortgage
- Configure To Your Processes
- APIs To Tailor Your Experience
- Level AA / ADA Certified
THE PRODUCT SUITE
SAGENT CARE™ - CONSUMER
Power customer self-serve on performing loans anytime, anywhere. Borrowers can manage payments and escrows, go paperless, find savings opportunities, and remain engaged with you.
DESIGNED FOR CONSUMERS
- Easy, modern experience from any device
- Actionable data/insights for all mortgage and non-mortgage loans
- Make partial payments from multiple borrowers and sources
- Schedule recurring payments at any desired cycle tailored to budget needs
- Ability to pay from various sources and methods at different cycles
- Make one-time payments in seconds
- Set up wallets for various payment methods and borrowers
- One-touch e-statement enrollment
- Execute payoffs and one-time principal pay-downs
- Monitor and quick-fix escrow balances as needed
- Make payments for loans on Alternate Payment Plans
- Real-time access to critical tax/insurance data and documents
- Automated, event-based text and email notifications
- Real-time access to human help
BUILT FOR ENTERPRISE
- Cloud-based platform lets you operate at any scale and stand up in weeks, not months
- Fully configure (and quickly change) to your policies, procedures, customer experience
- Supports sophisticated organization structures and branding for subservicing
- Brand the platform as your own
- Mobile-first design and omni-channel usability
- Drive paperless adoption
- SSO for simple deployment and seamless consumer experience
- Real-time data sharing with your servicing system of record (LoanServ) so borrowers always see what you see
- Secure messaging and data/document sharing with customers
- Support multiple mortgage and non-mortgage loans and loan types per borrower
SAGENT CARE™ - ENTERPRISE
Support your borrowers using the same UI/UX they’re using, take over when they need help, and resolve customer needs fast with real-time secure messaging and doc/data sharing.
- Real-time data sharing with your servicing system of record (LoanServ) so borrowers always see what you see
- Support for centralized enterprise CSR teams
- Support for distributed environments like branch networks and sub-servicers
- Fully brandable across multiple subserviced partners
- Impersonate (aka co-pilot) customer screen to make service more personal and precise
- Real-time dashboard view of all recent (and full) borrower event history
- Secure servicer/customer communication and data/document sharing
- Message management to schedule responses, follow ups
- Fully-configurable message categories (e.g., payments, forbearance requests, etc.) to organize and assign high-volume customer care task follow-up
SAGENT CARE™ - API
Match your SAGENT CARE™ servicing tools with the rest of your consumer experience using our API platform.
- This lets you tailor your own branded SAGENT CARE™ experience to your existing customer experience
- SAGENT CARE™ servicing functionalities made available to 3rd party applications through standard APIs
- Inherits benefits of SAGENT CARE™ continuously improving feature set
- Hosted in Azure
- Highly scalable, available
- Use the form below to connect and discuss your API needs
MORE PRODUCTS
LOANSERV
Industry's most modern servicing system of record. Scale compliance, reporting, real-time payments, happy borrowers for all loan types.
TEMPO™
Fully-configurable default management to power hardship lifecycle for borrowers, investors, attorneys, vendors, regulators.