AI That Meets Servicing Where It Is — And Moves It Forward – PANEL RECAP

At Ignite, one message came through loud and clear: AI in mortgage servicing isn’t about hype — it’s about real, operational impact. 

And more importantly, it’s about meeting servicers where they are today while unlocking what’s possible next. 

A Flexible Approach to Agentic AI 

Dara is built with flexibility at its core — because every servicer’s AI journey looks different. Sagent President, Sridhar Sharma had this to say about the customizable aspect of Dara: 

“We’ve built agentic AI frameworks inside of Dara that you’re able to train, customize, and deploy within your ecosystems, and if you’ve already made investments in AI, you can bring your own and have those agents work with Dara natively.” 

That means servicers can deploy Dara’s embedded AI agents, integrate existing agents, or run a hybrid approach — whatever delivers the most value across their operation. 

From call center interactions to workflows like PMI removal, agents can collaborate directly, exchanging context, and executing tasks in real time. 

Built for a Disciplined, Regulated Industry 

AI in servicing isn’t just about capability; it’s also about responsibility. Sagent CTO Omer Farooque shared relevant insights, including three principles that help shape the AI component of Dara. 

“For us, when we think about AI, it’s really about three things: disciplined, responsible, and practical… This isn’t a bolt-on. This is built with guardrails to ensure we’re augmenting — and force-multiplying — your workforce.” 

Dara keeps humans in the loop to help support auditability and traceability. The goal isn’t to replace expertise — it’s to enhance it, giving teams more leverage without compromising control. 

Turning Regulatory Complexity into Clarity 

Few challenges in servicing are as persistent — or as complex — as regulatory change. And who better to shed light on this topic than our Chief Compliance Officer Matt Tully. 

“8,879 — that’s the number of regulatory rules and guidelines servicers are responsible for every day, and that number doesn’t go down.” 

With Dara RegIQ, Sagent is transforming how the industry manages that change. 

“We need to take a process that today takes several weeks and condense it down into several hours,” 

By linking a dynamic compliance database directly to Dara’s servicing features, RegIQ creates near real-time visibility into regulatory updates and their operational impact. AI continuously monitors changes, helps identify what matters, and connects it to the workflows and system components that need attention. 

This proactive approach to compliance enables faster response times and greater accuracy for servicers who must constantly adapt to regulatory change. 

From Static Systems to Real-Time Answers 

Beyond compliance, Dara is redefining how servicers interact with their data. Our Chief Product Officer gave a peek inside our latest AI addition, Ask Dara — which offers a completely new way to interact with data in real time. 

“The whole concept here is to go from what we did yesterday to what we do today. Yesterday, you sent an email or waited on a report. Today, you just ask Dara.” 

With Ask Dara, users can query their portfolio using natural language and get real-time answers — no reports with complicated queries, no delays. Whether identifying loans in loss mitigation or drilling into specific loan details, insights are immediate and actionable. 

From Insight to Action — In Real Time 

Dara doesn’t stop at answering questions — it helps resolve them. 

With its built-in personal assistant, Dara can help identify issues, retrieve supporting documentation, recommend next steps, and take action — with human approval.  

And every step is logged, auditable, and transparent. 

One Platform. One Source of Truth. 

What makes all this possible is Dara’s architecture: a unified platform that brings together data, workflows, compliance, and AI. 

With the ability to bring in external data and integrate existing AI investments, Dara creates a single ecosystem where servicers can ask questions, trigger workflows, and manage operations holistically. 

Redefining What’s Possible 

This isn’t AI as an add-on. It’s AI as infrastructure. 

Flexible enough to adapt. Disciplined enough for compliance. Powerful enough to transform operations. 

Dara isn’t just introducing AI into mortgage servicing — it’s redefining what servicing can be.  
 
Looking to simplify your complex processes? Dara can help. Reach out today to learn more.