AI in Servicing Is Inevitable—Trust Is the Real Barrier
As artificial intelligence reshapes mortgage lending, the industry is facing a clear paradox: borrowers increasingly expect faster, AI-driven experiences — yet trust in AI-powered decisioning is declining. That tension is where the real work begins.
From Sagent’s vantage point, safeguarding borrower data and ensuring responsible AI adoption isn’t just a technical challenge — it’s a governance one. Our CISO Kyle Draisey sees the path forward not as a race to automate everything, but as a disciplined shift toward explainable, auditable, and risk-aware AI systems.
In this article with Scotsman Guide, we break down what today’s AI moment means for lenders — and why building trust, not just speed, will define the winners.
The challenge with AI isn’t capability — it’s control. If we can’t explain it, audit it, and prove fairness at scale, we shouldn’t be using it to make decisions that impact borrowers.
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