How Servicers Are Leveling Up to Meet the Next Generation of Homeowners
Today’s homeowners want more than statements and call centers — they want simplicity, speed, and control.
In a recent Inside Mortgage Trends feature, Matt Tully, Sagent’s Chief Compliance Officer, shared how servicers are rethinking the borrower experience through technology, data, and design. As he put it,
“Servicing has always been more of the tail than the dog in the ecosystem of mortgage, but that’s really changing.”
Over the past decade, originations have seen dramatic transformation through digital apps, instant pre-approvals, and mobile-first experiences. Now, servicing is catching up — and fast.
“We’ve conditioned consumers to apply for mortgages on their phones,” said Tully. “It’s only natural that they expect that same level of visibility, control, and simplicity after closing. Borrowers want to check balances, make payments, and understand their options in real time.”
That’s where Dara by Sagent comes in — bringing a modern, unified platform to an industry long overdue for innovation.
With real-time data, seamless compliance, and intuitive borrower experiences, Dara empowers servicers to anticipate needs, streamline operations, and elevate every customer touchpoint.
“The days of disjointed systems and delayed data are over,” added Tully. “When servicers can see what borrowers see — instantly and accurately — they can respond faster, make smarter decisions, and deliver better outcomes. That’s how you build trust in this market.”
As younger generations enter homeownership, servicers who invest in modern infrastructure will be best positioned to keep them for life.
“We’re entering a new era of servicing — one that’s proactive, transparent, and connected,” Tully said. “Technology is no longer a back-office function. It’s the driver of every great borrower relationship.”
At Sagent, we’re proud to partner with servicers across the country to make that future a reality.
Read the full Inside Mortgage Trends article for more on how Sagent and leaders like Matt Tully are shaping the next generation of mortgage servicing.