Strategic Partnerships and a Servicing Revolution: Sagent’s Geno Paluso and Art Calhoun Sit Down with HousingWire to Lay Out the Future of Servicing – VIDEO

Geno Paluso, CEO of Sagent, and Art Calhoun, VP, Strategic Partnerships, sat down with HousingWire’s Diego Sanchez at the MBA Annual Convention to discuss how Dara by Sagent is revolutionizing America’s $14 trillion housing industry. The three of them kicked off the conversation by discussing how Dara is revolutionizing mortgage servicing and moving the industry away from fragmented, expensive legacy platforms. As Geno explains:  

“It’s real-time and built on an open API architecture. It’s bringing servicing systems into the 21st century. The old legacy code—the 1960s technology—we’re changing all that.” (0:41-0:59) 

Sagent’s partner program is expanding Dara’s open, modular design by enabling partners to connect directly into Dara workflows with real-time data and services – critical in a fast-moving market. 

“We’re building a curated list of partners that will be embedded directly into Dara. Once they’re integrated, they have real-time data access and can work with any of our customers. It’s a win-win—customers can choose who they work with, and partners can showcase their products across our network.” (2:46-3:09) 

By pairing Dara’s open ecosystem and industry-leading partnerships, Sagent is rolling out a platform that will simplify the mortgage experience. 

The bottom line is that these partnerships will serve customers first and accelerate time-to-value for servicers, creating a differentiated experience for homeowners.   

“With the partner program, we have them invited to our Ignite Conference coming up in May in Phoenix, and we allow the partners and our customers to interact in a much more intimate environment.” (6:38-6:50) 

Whether it’s title, insurance, payments, or legal services, these industry leaders provide insights into how Sagent can develop a seamless process for borrowers. As Geno says:  

“Our partners give us real feedback on what’s working and what’s not. That’s why we call it strategic partnerships. This is the future of servicing.” (7:25-7:35) 

Real-time data and an open ecosystem allow Dara to adapt quickly, addressing customer needs as they arise. Dara’s innovative technology is delivering on its promise to create a better system for modern servicers, partners, and borrowers alike. 

Watch the full interview here to learn more.