Leading with Vision: Kevin Marek Recognized as a 2025 Lending Luminary
As Sagent works relentlessly to deliver technology to revolutionize America’s $14 trillion mortgage servicing industry, we know that perfecting tomorrow’s platforms starts with learning from our legacy. Few can teach us more in that regard than Kevin Marek, Manager of Training and Advisory Services. With decades of experience and a devotion to customer success, it came as no surprise that Kevin was named a 2025 Lending Luminary by PROGRESS in Lending.
In his 23 years with Sagent, Kevin has dedicated his career to empowering servicers and homeowners alike. From creating groundbreaking industry products to lighting up events like Ignite, Kevin Marek continuously demonstrates what it means to be a true luminary at Sagent.
Translating Goals Across Teams and Delivering for Customers
Kevin’s experience across specialties has allowed him to be a connector between teams, helping them navigate industry challenges from multiple angles. Kevin bridges the gap between his clients’ business goals and the technical execution of Sagent’s product experts, facilitating clear and smooth collaboration between his clients and colleagues. Customer success is Kevin’s passion and is what drives him to innovate every day.
Among Kevin’s many achievements is the creation of Sagent 360, a proactive discovery and advisory program designed to deepen customers’ understanding of Sagent products, boost retention, and deliver measurable outcomes for servicers. Through Sagent 360, Kevin deploys teams of experts to spend time in person listening, analyzing, and advising customers on how to use Sagent platforms most effectively to achieve their business goals.
Heating Up the Industry
Kevin not only has the vision to offer a steady hand during turbulent industry times, but also the expertise to understand how market dynamics affect his clients’ needs. His team tests new Dara releases to identify shortfalls before they reach the public, making sure the platform works effectively at scale for the industry’s largest stakeholders. His knowledge of legacy and emerging platforms unites to ensure Sagent’s existing products excel for customers as new innovations — specifically Dara — solve decades-long problems and modernizes the foundations of servicing operations.
To share his knowledge across the industry, Kevin has provided vital leadership for Ignite, Sagent’s annual customer conference. He’s revolutionized the way attendees experience and learn at the conference, especially by planning and executing Sagent’s popular Hands-On Training (HOT) – tailored sessions that help customers optimize for efficiency and cost reduction while maintaining compliance.
Kevin, like Dara, is an end-to-end solution of his own, employing empathy to listen and comprehend a customer’s problem, then technical expertise to communicate directly with the engineers to craft the solution.
Get to know Kevin better in his recent Sagent Standouts blog, and please join us in congratulating him on his recognition as a Lending Luminary!