Sagent and Idaho Housing and Finance Association Announce Dara Partnership to Power Seamless End-to-End Default Servicing
KING OF PRUSSIA, Pa., September 23, 2025 – Sagent, a leading mortgage servicing fintech software company, today announced a new partnership to aid the housing-affordability mission of Idaho Housing and Finance Association (IHFA) by implementing Sagent’s Dara Claims platform powered by VAT-MS Cloud Claims®.
This partnership between Sagent and IHFA is a breakthrough in how technology can help address America’s home affordability crisis, said Geno Paluso, CEO of Sagent. By automating claims to reduce operational costs, Dara Claims helps IHFA recover more servicing expenses and reinvest in affordable housing programs. Helping servicers support successful homeownership is what Dara by Sagent is all about.
This first-to-market implementation of Sagent’s new Dara Claims product — which took under 60 days to complete — enables IHFA to deliver a seamless, data-driven claims process within its existing servicing system of record, connect with any of its investors. and handle any claim type. Dara by Sagent’s real-time data and open ecosystem architecture drastically accelerates implementations and compatibility with other systems.
Our mission is to expand access to housing in Idaho, so any viable solution must handle a wide range of claim types and connect to a variety of investors, said Chuck Kracht, Executive Vice President of Idaho Housing and Finance Association. Dara by Sagent’s Claims capabilities and configurability let us move away from manual claims processing, reducing the cost and time to process each claim and recovering more of our expenses than ever. We can then put that savings back into the programs that enable housing opportunities in Idaho and the other state agencies we serve.
Dara Claims enables servicers like IHFA — with unique investor and configuration requirements — to dramatically cut unreimbursed loan losses and streamline compliance, making it an essential component of Dara’s end-to-end servicing capabilities.
About Sagent
Sagent powers America’s top bank and nonbank lenders to engage, care for, retain, and modernize the homeownership experience for millions of borrowers. Servicers use our flexible, scalable, and configurable solutions to engage borrowers and earn customer loyalty, lower servicing costs, ensure compliance, and increase the value of servicing rights throughout full market cycles. Sagent is backed by Warburg Pincus, one of the world’s leading private equity investors, and powers trillions in outstanding mortgage servicing for its customers. Visit www.sagent.com to learn more.
About Idaho Housing and Finance Association
Idaho Housing and Finance Association (IHFA) is a non-profit organization that provides affordable housing solutions and economic development opportunities across Idaho. Additionally, IHFA services roughly 300,000 loans, across Idaho and multiple other states. Visit https://www.idahohousing.com/ to learn more.
About VAT Mortgage Services (VAT-MS)
VAT Mortgage Services (VAT-MS) is a technology provider that provides the most comprehensive mortgage insurance and investor claims-processing solutions to the residential mortgage industry. Anchored by its Cloud Claims® platform, VAT-MS offers solutions that fully automate the FHA, VA, USDA, Fannie Mae, Freddie Mac, and MI claims filing process, including reverse mortgage (HECM), supplemental, and loss mitigation incentive claim types. VAT-MS’s unparalleled rules-based business intelligence technology ensures that mortgage lenders capture all benefits, reduce losses, and retain profits.
VAT-MS technology operates in a secure SSAE-16 data environment and is supported by a staff of industry experts. To learn how VAT-MS can help protect your portfolio, please visit www.vat-ms.com to learn more.