From Complexity to Clarity: The Next Era of Servicing – VIDEO 

Sagent has always been at the forefront of modernizing America’s $14 trillion mortgage servicing industry, and the rollout of Dara has only continued to push Sagent’s cutting edge technology ahead. As part of HousingWire’s Instant Impact series, Shane Leonard, SVP of Product Management and Monika Peltz, SVP of Customer Success, sat down with Allison LaForgia, Managing Editor at HousingWire, to discuss why mortgage servicing has been stagnant and how Dara by Sagent is reimagining the future of the industry. 

Allison kicked off the conversation by asking Shane and Monika how they are modernizing mortgage servicing. They both highlight how mortgage servicing can be rewarding, especially when you get to change an industry that has been using the same system for decades. Shane shared:  

We get to reimagine servicing, get together as a group, maybe argue a little bit, shake hands, agree to disagree at some times. But ultimately, we get the joy of seeing our thoughts, our desires, our dreams come true right in front of us as we rebuild and reimagine what a servicing system should be going into the future.  (0:47- 1:14) 

For a long time, the mortgage servicing process has been fragmented and expensive. With Dara, Sagent is streamlining the servicing process, driving increased efficiencies and lowering costs for servicers. Allison asked how Sagent’s history of servicing has helped shape the development of Dara. Monika highlighted Sagent’s deeply experienced team of mortgage professionals who provide real-world insights that improve the quality of Dara. 

By working with both small and large lenders, Sagent can adapt and scale to the unique issues faced by any lender. 

We continue to try and understand our customers processes and how they’re changing the expectations” Monika said, “We’re always trying to react and anticipate the changes so that we can take and tweak what we’re building to meet their needs. (7:10-7:33) 

Shane and Monika both emphasize how data is the key to understanding the rapidly changing mortgage market. Dara’s incorporation of real-time data allows servicers to quickly access up to date and accurate data when they need it most. As Monika shares:  

You have to be able to get your data to tell you a story at any time… It’s applicable in all the processes that servicers do. Cash, escrow, collections. You need to have data in order to work correctly, to report correctly to other third parties. (9:56-10:20) 

As both Monika and Shane look ahead for Sagent and the mortgage servicing industry, they are optimistic. Monika shares:  

I am excited for people to start working on Dara and to experience this new way of servicing because its great! (15:07-15-13) 

As Sagent continues to transform the mortgage service industry, Dara, a future forward, cloud-based platform, allows servicers to automate mundane tasks and spend more time on the customer-first interactions that they love. Check out the rest of Shane and Monika’s interview here.