Relentlessly Committed to Success: Jesse Decker is one of Mortgage Bankers Most Powerful Women of Mortgage Banking
As a key executive at Sagent, Jesse Decker remains committed to transforming America’s $14 trillion mortgage industry. Her relentless dedication to customer-first culture makes it no surprise she was named one of Mortgage Banker Magazine’s Most Powerful Women in Mortgage Banking.
Mortgage Banker Magazine describes their awardees as “women who are moving the needle by setting an example and holding the door for their peers and the next generation of powerful women in mortgage banking,” something which we are lucky enough to witness Jesse do every day.
Jesse’s Transformational Role at Sagent
As a reliable and relevant asset for the past five years, Jesse leads transformative initiatives that benefit both Sagent and our customers. She has been instrumental in developing an end-to-end customer success story for Sagent’s clients, engaging with customers to ensure that they are receiving the value they expect from our extensive range of servicing products.
Additionally, Jesse plays a crucial role in the development of Sagent’s future-of-servicing platform, Dara. She regularly works with our customers to understand the struggles they face with existing technology and relentlessly communicates that information to ensure those issues are addressed (in real time) with Dara.
It’s impactful that Jesse’s comprehensive understanding of the servicing sector and empathic leadership skills has empowered Sagent to build products that solve our customers’ real-world problems. It’s those same skills enabling Jesse and her team to communicate effectively about the benefits of Dara to current and potential customers, including America’s largest and most successful servicers.
Jesse’s Commitment to Customer Success
Jesse promotes a customer-first culture at Sagent by improving internal processes to gear every decision toward enhancing the customer experience. From careful orchestration during the sensitive onboarding process to ongoing implementation of Sagent’s products and even contract renewal discussions, she puts herself in our customers’ shoes, understands their concerns (technical or otherwise) and advocates for their success in every action she takes.
Part of Jesse’s efforts to revamp Sagent’s customer success was streamlining customer communications and support teams to drive maximum value for customers. The results are tangible, under Jesse’s guidance Sagent has achieved a 200% increase in its Net Promoter Score (NPS) and has renewed every expiring customer contract over the past four years!
Congratulations Jesse! We cannot think of someone more deserving of this recognition.