Pack Your Bags (but don’t overpack). We’re traveling with ACI WorldWide – VIDEO
On this episode of Small Talk Shop, the Customer Success team chatted with Darcy Locke, the VP Head of Consumer Finance Sales at ACI Worldwide. The conversation flew by as they discussed the state of payment technology, meeting the customer where they are, and — you guessed it — traveling ✈️.
Darcy has been in the payment space for quite some time and with ACI for 10 years. In describing her work at ACI, Darcy said, “We are supporting the consumer finance vertical and that includes mortgage servicing, auto, all of the various different people that you could think about that pays a consumer loan” (1:58).
ACI Worldwide, a key partner of Sagent, offers seamless debit card payment processing which is integrated directly into Sagent platforms. This integration makes it easier for homeowners to manage their bills and make payments quickly (2:55). This capability offers ease of use for both homeowners and servicers, while also supporting homeowners through the stages of good payment standing, delinquency, and getting back into good standing.
By reducing that friction in the payment process, we really make it easier for servicers to meet homeowners where they want to be met. Whether that’s through a wallet, a mobile device, online, or even a recurring payment option.
When asked about why it’s important for debit acceptance to be included in mortgage servicing, Darcy responded that debit acceptance is “crucial because it provides the convenience and also the immediacy that today’s homeowners have come to expect” (4:05). The ease of use empowers homeowners to take control of their financial obligations, avoid late fees, and ultimately reduce stress. Darcy emphasized that ACI aims for the process to be frictionless. Rachel joked that “If we don’t know about you, you’re doing a good job” (5:13).
Like Sagent, ACI considers itself to be an innovator, specifically in the payment space. Darcy says, “As digital and real-time payments become the norm, ACI and Sagent are really gonna be empowering servicers to meet homeowners at every stage, whether that’s making their first mortgage payment, catching up on a delinquent account, or resuming on time payments” (5:50). Darcy explains that consumers are looking for “that Amazon or that Uber experience, even though they’re paying bills” (6:55). The integration between ACI and Sagent is designed to provide consumers with that frictionless and convenient experience.
Next, our hosts get sentimental and ask Darcy how she applies ACI’s philosophy of simplifying to her life outside of work (8:10). She describes herself as a heavy packer and says that this is a skill she would like to get better at, to simplify her travel experiences. Further, she explains that many of her bills are set to autopay, which lets her “set it and forget it” (9:19).
ACI has offices in 23 countries, so our team created a trivia game inspired by “Where in the World is Carmen San Diego?” to test Darcy’s geographic knowledge (11:10).
Play “Where in the World Am I” and see if you can beat Darcy’s score!
- I’m located in the southern part of Europe. My capital city is Athens. I have many incredible buildings and have an ancient history (11:30).
- I am a chain of islands off the Eastern coast of Asia. One of my claims to fame is a great monster called Godzilla (12:22).
- I am located west of Hungary and south of Germany. My official language is German, and my hills are alive with the sound of music (13:21).
To compare your responses to Darcy’s, check out the video below!
Closing out the video, Darcy selected a few emojis to describe her reaction if she won a free trip around the world (🥳🌎👜) and what emoji she would use to describe her packing style (🏋️♀️) (14:39).
Check out the full episode below for more on this great conversation.