Sagent’s Rachel Crooks Honored as a 2024 HousingWire Insider
We are thrilled to announce that Rachel Crooks, Customer Engagement Consultant at Sagent, has been named a 2024 HousingWire Insider! Through Rachel’s detailed, thoughtful, and relevant approach to customer engagement, Sagent continues to be an innovator in the servicing space, helping them overcome challenges, creating seamless experience for homeowners. This innovation, alongside the servicing industry’s biggest banks and lenders, is fundamentally changing the dynamics of America’s $14 trillion housing ecosystem.
The HousingWire Insider Awards recognizes “operational all-stars — those insiders who are your company’s best-kept secret, yet vital to its success.” Rachel’s go-getter attitude and spirit are critical to Sagent’s achievements and the satisfaction of our customers.
Rachel’s Commitment to Sagent Customers
While at Sagent, Rachel has been instrumental in finding creative ways to foster long-lasting customer relationships, from consistent communications about our products and nationwide on-site training events, to our acclaimed annual customer summit, IGNITE.
Plus, Rachel — joined by one of Sagent’s reliable CS teammates Mary Kate Traficano — hosts our customer spotlight series, Small Talk Shop, giving them a platform to share their expertise with the industry, with a side of some fun convos which include which emoji they’d choose for a specific situation they may find themselves in.
Under Rachel’s leadership, IGNITE attendance has grown by 296% and sponsorship dollars have increased by 293% over the past three years. Additionally, 100% of IGNITE attendees surveyed in 2024 said they would be likely to return next year and 95% of customers reported being satisfied or highly satisfied with the event. Without Rachel’s fun and personable attitude, IGNITE would not have seen such outstanding results.
Congratulations Rachel!
Rachel’s commitment, drive and thoughtful approach are a big reason why Sagent is so successful.
Congratulations Rachel on your well-deserved recognition as a HousingWire Insider!