Sagent Visionaries on How Dara is Streamlining the Servicing Industry  — PODCAST

With the unveiling of Dara —   the first mortgage software platform to unify all data and user experiences for servicers and homeowners across the entire servicing lifecycle — two of our visionaries, Sagent’s CTO Uday Devalla and EVP, Servicing Perry Hilzendeger sat down with Rob Chrisman to discuss how Dara is changing the future of servicing through its real-time capabilities and cloud-native API.  

Chrisman kicked off the podcast asking Uday and Perry about the challenges that legacy technology poses to the servicing industry. Uday explained that many of the platforms used by servicers still rely on the core functionality of existing technology, which has remained unchanged since it was first created. This failure to evolve to meet the needs of the industry has resulted in greater fragmentation of the servicing technology ecosystem. 

“…that’s a big challenge that is hampering the industry from moving forward, from an innovation perspective…The way we’re addressing this is we’re effectively rebuilding an entirely new application from the ground up.” 

Uday noted that one of the benefits Dara brings to the servicing industry is its unified experience:  

“For anyone in the entire ecosystem, the user experience we are building is very modern, very easy to learn, and also workflow enabled. You get tasks assigned to you based on what your role, your skillset, and your profile is…so the system is very intuitive to how an operator can work.” 

From a technological standpoint, Dara’s end-to-end workflow and unified data model enables a seamless operator experience that stretches across the entire system. Perry emphasized that this technological streamlining is tightly intertwined with the servicer experience, as it allows the customer to drive the servicing experience like never before: 

“We are providing the customer [a way] to really self-educate and self-serve at a much higher degree than any of the systems and platforms today. So, you’re giving that customer the anytime, anywhere opportunity to get into their mortgage, understand it, make the adjustments, and really tailor the program to their preferences.”  

Dara helps servicers manage compliance risk in real time in our ever-evolving regulatory environment, which is an integral part of the platform. Perry dives further into this, explaining how Dara is proactive in addressing compliance needs as they arise: 

“Compliance is a must-have and a ticket to play as these are areas where you just simply cannot be wrong. In today’s environment of being reactive to the process and the procedures, this tool comes in and automates it on a regular basis to ensure that you are compliant with not only the regulators but also with the investor rules.”  

Dara is the first end-to-end platform powering every detail of every mortgage for servicers across six primary areas: Core, Consumer, Default, Data, Movement, and AI. Uday explains that this means servicers are not forced to switch between platforms as they service a customer’s loan. This also allows many of the manual functions performed by servicers to be automated.  

“End-to-end means one single platform for your operators, and from a consumer perspective, one platform enables lots of self-serve capabilities. It’s one unified system with one workflow. From a servicing operator’s experience, they no longer to have to switch from 10, 20, 30 systems to do the work that is required.”  

Chrisman concluded by addressing the concern that the strides made towards streamlining servicing technology could leave many in the industry behind. Perry explained that the efficiency introduced to the process by Dara will help make servicers more competitive: 

“They will quickly distinguish themselves from others who are still in that manual mode.” 

For a full dive into this conversation, check out the entire podcast here. 

Listen to the full podcast here:

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