Sagent’s Mortgage Servicing Experts Are Building the Future of Fintech

This article first appeared here in Housingwire.

Building the future of mortgage servicing technology is about granular, nuanced innovation — knowing what changes must happen and when, and executing with no mistakes across scale operations where every tiny detail is highly regulated. And doing all of this within aging infrastructure — it’s about building pathways within the aging infrastructure, and incrementally replacing it with the new. And that’s exactly what Sagent’s mortgage servicing experts are doing for our servicers and their homeowners.

That is what Sagent stands for, and we execute credibly alongside America’s largest mortgage servicers because our fintech engineering and product teams are comprised of servicing experts with deep resumes in the servicing trenches.

We use the phrase “Visionaries Who Get The Details” to describe this combination of ambitious homeowner-first fintech vision and mortgage servicing operations expertise.

To this end, we believe servicing fintech must address three areas to set a modern data standard in 2023 and beyond:

FIRST, homeowners should be able to access their data easily and securely from any device to manage every aspect of their home-owning lives. This includes making payments, analyzing and adjusting tax and insurance escrow accounts in real-time, requesting and processing help for hardships, and viewing and taking action on home value and available home equity.

SECOND, servicers should be able to deliver all of this to homeowners in their own branded experience, and also be able to have their customer service teams help in real-time, at any moment, using multiple communications channels (desktop, phone, SMS, etc.), and see the same data their customer is seeing.

THIRD, all of these servicer and homeowner experiences – and data sharing – must work across the full performing and default lifecycle of every loan, seamlessly cover every compliance and investor detail, and enable real-time processing and reporting of all compliance and investor requirements.

Sagent’s mortgage servicing experts have built – and are moving faster than ever in 2023 to improve – the industry’s only enterprise, default, and consumer platforms that are all synced by real-time-data. This enables servicers, consumers, investors, regulators, and partners to take real-time action using instant insight without missing any fine detail that’s required for customer satisfaction, servicer operations excellence, and regulatory compliance.

We execute on these three areas primarily through our three flagship software platforms powering enterprise, consumer, and default servicing.

The formula that sets Sagent apart building the future of servicing fintech is our consulting and advisory approach. We’re regularly working with servicers on operations, compliance, and other specialty projects even before they’ve come onto our flagship platforms.

Sagent’s Technology & Engineering, Product, and Customer Success groups are the knowledge and execution leaders in our firm and industry.

And our Product and Customer Success teams have responsibility for sales and growth. Why? Because our Product and Customer Success teams are iterating on new product roadmaps and existing product improvements in real-time as they work with new and existing customers.

We can’t wait to show you what we’re building and learn what you’re building.

Let’s connect in 2023 and build the future of servicing fintech together. Reach out at or fill out the form below to learn more about what we’re building.

This article first appeared here in Housingwire.


WE'RE BUILDING THE FUTURE OF SERVICING TECH. Want a peek at what we're building to revolutionize the future of mortgage servicing? Let's chat.

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