What Sagent's 2020 Award Wins Reveal About the Future of Servicing

What Sagent's 2020 Award Wins Reveal About the Future of Servicing

In 2020, the Sagent team won awards that honored our technology and the people behind it.

These wins validate that Sagent is successfully modernizing our customers and the servicing industry as a whole.

Here’s what these awards reveal about the future of servicing.

The Mortgage Servicing Ecosystem Is More than Ready for Modernization

Many servicers today use legacy software that is difficult to learn, slow to respond to changes, and requires deep coding knowledge to update.

In contrast, Sagent brings a modern user experience to servicing. Our suite of tools leverages automation, offers configurable designs, and supports real-time communication between data systems – all over a solid foundation of compliance – to help servicers work more efficiently.

The industry is ready to modernize, and we’re not alone in thinking this. Sagent was recognized as a Most Valuable Players in Loss-Mitigation Tech by DS News and as one of MReport’s Top 30 Companies in Mortgage & Servicing.Under the leadership and vision of CEO and president Dan Sogorka, who himself won an HW Vanguard Award, Sagent will continue to develop groundbreaking tech that boosts servicer productivity while maintaining loan integrity.

There Is a Better Way to Do Customer Satisfaction and Retention

During times of hardship, servicing mistakes can erode trust and damage long-term relationships with borrowers.

Our leadership team understands this and moved quickly when COVID-19 first gripped the country in March 2020. Jesse Decker, EVP of Customer Success, successfully spearheaded Sagent’s initiative to deliver accurate, borrower self-serve options for pandemic-related hardships on our platform.

For her efforts, she was recognized as a 2020 HW Trendsetter and earned a spot on PROGRESS in Lending’s list of Most Powerful Women in Fintech.

These awards demonstrate that servicers can strengthen relationships with borrowers by providing the right info and assistance to homeowners as soon as they ask for it.

As Decker puts it, “If originators are the finders of new customers, servicers must be the keepers of those customers.” And with Sagent, servicers can achieve better customer engagement and retention through the entire lifecycle of a loan.

In a Crisis, Proactive Responses Make a Difference

In October, we wrote about how this year’s housing crisis was different from 2008 due to swift government action. 

Applying those interventions, and raising proper awareness around them, would not have been possible without people like Sagent’s own Matt Tully.

As Chief Compliance Officer, Tully worked alongside Washington agencies and regulators throughout the pandemic to ensure that Sagent’s technology would reflect the latest housing policy changes, specifically around forbearances and foreclosure moratoriums.

He also worked to keep our readers, and the industry, up to date with the latest compliance news and commentary, which received much deserved attention.His wins as a 2020 HW Insider and one of National Mortgage Professional’s 40 Under 40 Most Influential Achievers of 2020 demonstrate that a proactive approach to compliance is what will set industry leaders apart in 2021 and beyond. Tully remains instrumental for Sagent’s efforts to enable servicers to do their jobs correctly and securely in the months ahead.

The Future of Servicing Involves Automated Compliance

We’re proud of what our team has accomplished this year, but we’re not resting on our laurels. To build off the progress we’ve already made, we recently added an automated compliance engine to our suite, designed to reduce errors by 80 percent and cut the rate of borrower complaints in half.It’s the first of many new strides we’re making this year, and we hope you’ll join us. Achieve smarter, more efficient loan quality control today with Sagent.